Senior Systems Engineer

On-site, Hybrid
- Glasgow, Scotland, United Kingdom
IT

Job description

Overview and what we offer

Chester or Glasgow office
Refer a friend for £1000 bonus which is unlimited!
Extra earning potential with Incentive Scheme
Generous holiday entitlement
Hotel and airline discounts
Discounts on sporting events and tickets
Employee Assistance inc access to free counselling

Who we are

Elegant Resorts is one of the leading luxury travel brands in the UK which is part of The Portman Travel Group that includes If Only, Clarity Business Travel, Brighter Events, and Destination Sports Group.

Our awards

In 2022, Elegant Resorts was proud to have secured the Feefo Platinum Trusted Service 2022 award for a third year running; an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by its customers. Feefo gives Platinum Trusted Service awards to businesses that have achieved the Feefo Gold standard for three consecutive years or more

We were also thrilled this year to be ranked in second place globally in the “Best Tour Operators” category, at the Conde Nast Traveller Readers’ Travel Awards, with a score of 97%, in recognition of our many years of experience and vast knowledge of our destinations.

Role Purpose:

To support and administer the companies IT network infrastructure and services, ensuring they remain fit for purpose in their availability, integrity and confidentiality.

ACCOUNTABILITIEs

Support and Administration of server and network Infrastructure

Be a subject matter expert on the technical infrastructure including but not limited to:

Hyper-V, physical servers, SAN, NAS
Physical and virtual Windows servers
Active Directory
SQL Server
DHCP, DNS, TCP/IP

Firewalls and associated configs / rules – FortiGate Firewalls
Network switches
Cloud telephony

Security services such as MS Defender for Endpoint, Sophos, Mimecast, and Protective Monitoring
Backup solutions such as Acronis
OS patching
Vulnerability scanning and Pen testing

Microsoft InTune
Office 365
Software Asset Management

Maintain the documentation for the above.

Strategic and Project support

Support the Infrastructure Manager in strategic planning around core technologies and infrastructure, Implement strategies identified and agreed.

Look to implement a cloud-first policy identifying opportunities to migrate systems into Supplier maintained SaaS offerings or where appropriate MS Azure.

Risk identification and mitigation

Understand and support the requirements and implementation of:

CyberEssentials Plus
PCIDSS
GDPR and BS10012
ISO 27001 and 27701
Data loss prevention tools

Bear in mind the above in all decision-making and support maintaining compliance and ensuring continuous improvement.

Help to identify any IT infrastructure related risks and work with Infrastructure Manager to resolve.

External suppliers

Leisure outsource various areas related to infrastructure including but not limited to :

Pen testing
Protective Monitoring
Various telephony / networking services or infrastructure

This role is expected to monitor these and other appropriate suppliers especially around their technical performance

Job requirements

CAPABILITIES PROFILE – technical skills/knowledge

Essential:

Hyper V, Windows server
SQL Server, administration and performance monitoring
Firewalls, patching and configuration
Switches and networking
Cloud Telephony
Microsoft 365 including InTune / Defender
Security products such as web and mail perimeter security, and vulnerability scanners
Change Management knowledge
Availability products such as backup / replication tools
Patching tools

EXPERIENCE & TRACK RECORD