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Documentation Executive Glasgow

  • On-site, Hybrid
    • Glasgow, Glasgow City, United Kingdom
  • Ticketing

Job description

Overview and what we offer

  • Chester or Glasgow  Office 
  • Refer a friend for £1000 bonus which is unlimited!
  • Extra earning potential with Incentive Scheme
  • Generous holiday entitlement
  • Hotel and airline discounts
  • Discounts on sporting events and tickets
  • Employee Assistance inc access to free counselling

Who we are


At  Elegant Resorts and  If Only, we create unforgettable luxury travel experiences.
Elegant Resorts has over 30 years of expertise in crafting bespoke journeys to the world’s most exclusive destinations, from sun-soaked beaches to thrilling adventures.
If Only partners with travel agents to deliver tailor-made holidays across the Indian Ocean, Middle East, Far East, and beyond, combining luxury with authenticity.

As part of the Portman Travel Group, we’re passionate about excellence, innovation, and making dreams a reality. Join our dynamic team and help shape extraordinary journeys.


Role Purpose: 

To provide our clients with professional and personalised documentation ready for their trip. This role will be working across multi brands, Including Elegant Resorts & If Only


Accountabilities 
  • Produce detailed client itineraries and documentation in compliance with company standards.
  • Create App versions of the itinerary and documentation when required.
  • Conduct quality checks on all bookings to ensure accuracy of itineraries.
  • Mitigate errors and losses; take corrective action for any mistakes or omissions that could expose the business to loss or negatively impact clients' travel plans.
  • Ensure all documents are created and dispatched within SLA via post, email, and App, working through multiple pipelines.
  • Handle telephone enquiries in a friendly and helpful manner.
  • Manage and action the email inboxes.
  • Resolve and support sales/aftersales with any issues related to documentation.
  • Complete daily tasks assigned for the department.
  • Perform regular stock checks and notify relevant parties when restock is needed.
  • Maintain up-to-date information in the snippet system to ensure accurate information on documentation.
  • Assist with all testing projects and developments.
  • Create and regularly update “how to” manuals for all current and new processes to a high standard.
  • Take immediate proactive steps to correct any mistakes or omissions that expose the business to risk and could potentially reduce profits.
  • Continuously seek ways to improve the systems and processes.

Job requirements

Experience, Knowledge and Skills

  • Travel Industry background is beneficial
  • Good working knowledge of Microsoft Outlook, Word & Excel
  • Technical Proficiency, comfortable working across various software tools and systems

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