Business Process and Technology Integration Manager

Overview and what we offer

• Chester Office 

• Refer a friend for £1000 bonus which is unlimited!

• Extra earning potential with Incentive Scheme

• Generous holiday entitlement

• Hotel and airline discounts

• Discounts on sporting events and tickets

• Employee Assistance inc access to free counselling

Who we are

Elegant Resorts is one of the leading luxury travel brands in the UK which is part of The Portman Travel Group that includes If Only, Clarity Business Travel, Brighter Events, and Destination Sports Group.

Our awards

In 2022, Elegant Resorts was proud to have secured the Feefo Platinum Trusted Service 2022 award for a third year running; an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by its customers. Feefo gives Platinum Trusted Service awards to businesses that have achieved the Feefo Gold standard for three consecutive years or more

We were also thrilled this year to be ranked in second place globally in the “Best Tour Operators” category, at the Conde Nast Traveller Readers’ Travel Awards, with a score of 97%, in recognition of our many years of experience and vast knowledge of our destinations.

Purpose of the role overview
Lead the delivery of a 3-year strategic Target Operating Model (TOM), enabling efficient business operations through scalable, maintainable systems that drive business value. Provide leadership and management to ensure successful execution and stakeholder engagement.

Key Responsibilities

• Strategic Delivery:

  • Shape and execute the 3-year scalable TOM roadmap for Luxury businesses.

  • Analyze, re-engineer processes, and build business cases to deliver projects such as CRM, Reservations, and Client Documentation systems.

  • Leverage strong Business Analysis and Project Management skills using tools like Monday.com.

• Leadership & People Management:

  • Provide clear direction and leadership to project teams, fostering a collaborative and results-driven culture.

  • Manage, mentor, and develop team members, ensuring their skills align with business objectives.

  • Delegate effectively while maintaining accountability for project outcomes.

• Supplier & System Management:

  • Manage system suppliers, upgrades, and changes while mitigating risks and optimizing usage.

  • Lead UAT for system enhancements and ensure systems deliver maximum value.

  • Develop comprehensive reporting solutions aligned with business needs.

• Stakeholder Communication:

  • Engage stakeholders and teams to drive enthusiasm and collaboration on new solutions.

  • Maintain meticulous documentation for strategy, risks, and project updates.

  • Create and share actionable roadmaps.

• Security & Compliance:

  • Ensure IT systems meet security standards (ISO27001, CyberEssentials) and maintain Disaster Recovery plans.

  • Work alongside IT compliance teams to mitigate risks and ensure robust data protection.

Candidate Profile

Essential Skills & Experience:

• Proven expertise in Business Analysis, leading technical projects, and managing teams.

• Strong leadership and interpersonal skills to guide teams and secure stakeholder buy-in.

• Experience managing suppliers and overseeing complex systems.

• Change management, UAT, and risk mitigation capabilities.

• Clear strategic thinking, planning, and resource management abilities.

• Solid understanding of IT security principles (e.g., GDPR).

Desirable Skills:

• Familiarity with project management methodologies (Agile, PRINCE2).

• Knowledge of travel systems, CRM, eCommerce, and APIs.

• Exposure to ITIL practices and technical architectures.